Terms & Conditions

The content of the pages of this website is for your general information and use only. The Site allows you to browse, select and purchase Clothing and Accessories ("Goods" or "Products" or "Services").It is subject to change without notice. Please read the terms and conditions listed below carefully as they may contain important information relevant to you.

Refund Policy
We have a ‘No Refund’ policy. However, refunds may be allowed in exceptional cases wherein the product is out of stock or appears to be faulty. Refunds will be issued to the same credit card that was used for the original purchase. You will be credited for the cost of the item (s) and applicable taxes.
Shipping and handling costs are non-refundable. Please allow two weeks for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.

Lost Shipping Policy
We keep track record of our customer shipments after dispatch till smooth delivery with the help of our courier service companies. However, we cannot guarantee you the shipment delivery. If your order is not received within 7 days of dispatch, kindly email us at customercare@ismailsclothing.com

Typographical Error
Ismail’s strives to make every piece of information as accurate as possible. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Ismail’s shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.

Order Cancellation
Ismail’s may cancel orders for any reason. Common reasons may include: The item is out of stock, pricing errors or credit card payment is declined by the issuing financial institution.

Product Disclaimer
Ismail’s makes every effort to ensure that product images & descriptions are as accurate as possible.
Please note, however, that there might be some minor differences between product images on the website and the actual product. Colors in pictures may vary slightly from actual item due to the lighting during photo shoot, your device display settings or printing quality of catalog.

Trademarks and Copyrights
All intellectual property rights, whether registered or unregistered, on the website, information content on the website and all the website design, including, but not limited to text, graphics, software, and their selection and arrangement, and all software compilations, underlying source code, and software shall remain our property. The entire contents of the website also are protected by copyright as a collective work under Pakistani copyright laws and international conventions. All rights are reserved.

Payment of Duties
Import duties and local taxes are not included in the quoted price of goods being delivered to any locations. You will be responsible for the paying of any and all import duties and local taxes including any administration charges upon receipt.

For queries email at: customercare@ismailsclothing.com or call at: +92-345-0055004