Return/Exchange and Claim Policy

Unworn non-discounted garments can be exchanged within 10 days of purchase subject to intact original tags and upon producing original receipt.
No exchange/refund/claim can be made on discounted/sale products.
If any item purchased at full price goes on sale, it will be exchanged at marked down price.
Sale items cannot be exchanged with new arrivals.
Claim on previous season’s stock will not be entertained.
Exchange for shoes and accessories will not be entertained due to hygiene reasons.
Company’s decisions on claim and exchange will be considered as final.
Due to the differences in color monitors/screens and lighting used during photo shoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason. We will only exchange or refund any product(s), if the product(s) received has any kind of manufacturing defect.
The product once purchased will not be returned or exchanged in any circumstances unless the item is damaged or wrong item is delivered.
Customer will bear the shipping cost except in the following cases:
If the item was damaged when received by the customer
If the wrong item was delivered
In all other cases, the customer will be responsible for bearing the cost of sending the item back to us.
Shipping & Handling charges are non-refundable
All returns and exchanges will be inspected upon arrival at Ismail’s online warehouse. If Ismail’s quality
team found that the articles were used, washed, mishandled or not in its original state then we will not be
able to consider the return

For queries email at: or call at: +92-345-0055004