GIRL COORD SET SWEAT SHIRT

Care guide   
Washing Spot clean only. Do not machine wash.

Do not dry clean.

Day to day, Small marks can be removed with soap and water.

Apply soap with a soft brush only. Never use spirit or any other chemical cleaners.

Return, Exchange & Refund Policy

At Ismail’s Clothing, we are
committed to offering our customers a smooth and reliable shopping experience.
Please read our policy carefully before placing an order.

1. Exchange Policy

Items purchased from our online store
may be exchanged at our outlet, or customers may contact our customer service
team if they wish to send the item through courier.

Exchange Eligibility

An exchange will only be accepted
if:

• The exchange request is submitted within 7 working
  days of receiving the order through email, phone call, SMS, or
  WhatsApp.
• The customer clearly mentions the reason for exchange
  in the request.
• The item is in its original condition, unused
  and unwashed.
• The original price tag and packaging are intact.
  
• The original invoice is provided with the item.
• The item has no perfume scent, odour, stains, marks, or
  any signs of use.

Exchange Conditions

• Unworn, non-discounted garments can be exchanged within
  10 days of purchase with original tags and receipt.
• Exchange is subject to stock availability.
• Ismail’s Clothing reserves the right to accept or
  reject any exchange request at its sole discretion.
• Once the exchange request is approved, the customer
  will be informed by our customer service team.
• Company decisions regarding claims and exchanges will
  be considered final.

2. Non-Exchangeable Items

The following items are not
eligible for exchange or return:

• Discounted or sale items
• Articles purchased on 50% to 70% off
• Sale items against new arrivals
• Shoes and accessories due to hygiene reasons
• Previous season stock

Important Notes

• If an item purchased at full price later goes on sale,
  it will be exchanged at the marked down sale price.
• Slight variation in colour or texture may occur due to
  screen settings and lighting during photography. Such differences will not
  qualify for exchange.
• This exchange policy does not apply to orders
  shipped outside Pakistan.

3. Refund Policy

Ismail’s Clothing strictly follows a
No Refund Policy.

• We do not offer cash refunds.
• Cashback is not available.
• Shipping and handling charges are non-refundable.
  

The Exchange Policy becomes
applicable once the customer has placed the order, received the parcel, or the
payment has been processed.

4. Damaged Items & Claims

Damaged item claims will only be
entertained in the following cases:

• The item has a manufacturing defect
• The customer received the wrong size
• The customer received the wrong item

Claim Conditions

• The complaint must be raised within 2 working days
  of receiving the parcel.
• The complaint can be submitted through call,
  message, or email.
• The original paper invoice must be provided.

Please allow up to 7 working days
for processing damage and claim requests.

5. Shipping for Exchange

Customers who wish to exchange an
item through courier will be responsible for shipping the product back to us
unless:

• The item was received damaged
• The wrong item was delivered

In these cases, Ismail’s Clothing
will bear the shipping cost.

In all other situations, the
customer will be responsible for the courier charges.

6. Inspection of Returned Items

All returns and exchanges are
inspected upon arrival at the Ismail’s Clothing online warehouse.

If our quality team finds that the
item has been:

• Used
• Washed
• Mishandled
• Returned without original tags or invoice
• Returned in a condition other than its original state

the exchange or claim request will
not be accepted.

7. Retail Store Purchase Policy

Items purchased from our retail
outlet cannot be sent through courier for exchange.

Retail purchase exchanges are only
possible at our physical outlet.

8. Contact Us

For any queries, claims, or exchange
requests, please contact us:

Email: customercare@ismailsclothing.com

Phone: 042 32301095